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This product includes a warranty.
Get answers to common questions about this product, shipping, warranty, and more.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. We also offer financing options through Affirm for qualifying purchases.
Most orders ship within 1-3 business days. Delivery typically takes 5-10 business days depending on your location. Express shipping options are available at checkout.
We ship across Canada and to most US states. For international shipping inquiries, please contact our support team.
E-scooter regulations vary by province and municipality. In Ontario, e-scooters are permitted on roads with speed limits of 50 km/h or less. We recommend checking your local bylaws for specific regulations in your area.
Cold temperatures can reduce battery capacity by 20-40%. For best performance in winter, store your scooter indoors and let the battery warm to room temperature before charging. Avoid charging in freezing conditions.
We recommend charging after each ride or when the battery drops below 20%. Avoid letting the battery fully drain, as this can reduce its lifespan. Store at 50-80% charge if not using for extended periods.
Weight limits vary by model. Please check the product specifications above for the exact weight capacity. Exceeding the limit may affect performance and void the warranty.
Our warranty covers manufacturing defects in materials and workmanship. The frame, motor, and battery are covered for 1 year. Wear items like tires, brakes, and grips are not covered.
We accept returns within 30 days of delivery for unused items in original packaging. A restocking fee may apply. Ridden or damaged items cannot be returned. Contact us to initiate a return.
Contact our support team with your order number, photos/videos of the issue, and a description of the problem. We'll diagnose the issue and arrange repair or replacement if covered under warranty.
Yes! We offer free shipping on all orders within Canada over $100. Some remote areas may have additional shipping fees which will be calculated at checkout.
Once your order ships, you'll receive an email with tracking information. You can also log into your account to view order status and tracking details at any time.
Please inspect your package upon delivery. If you notice damage, take photos and contact us within 48 hours. We'll arrange a replacement or refund for any shipping damage.
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Real reviews for Strvo 42V2A, 5.5 x 2.1mm connector, charger for 36V Lithium Ion Battery Compatible with Kugoo M2 Pro | Hiboy KS4 and S2 Pro | Gotrax GXL V2, G2, G3, G4 | Jetson Bolt, Bolt Pro, Metro, Journey will appear here automatically when Judge.me reviews are available.
Real reviews for Strvo 42V2A, 5.5 x 2.1mm connector, charger for 36V Lithium Ion Battery Compatible with Kugoo M2 Pro | Hiboy KS4 and S2 Pro | Gotrax GXL V2, G2, G3, G4 | Jetson Bolt, Bolt Pro, Metro, Journey will appear here automatically when Judge.me reviews are available.
