Frequently Asked Questions
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Frequently Asked Questions

Quick answers to your most common questions about T-DOT Wheels — from shipping and tracking to maintenance and warranty.

SUPPORT

Frequently Asked Questions

Quick answers to your most common questions about T-DOT Wheels — from shipping and tracking to maintenance and warranty.

  • You will receive an automated email with your tracking number as soon as your order leaves our warehouse. You can also log into your account to view it.

  • Click the 'Track Order' link in your confirmation email or log into your account at any time to view the latest status.

  • Carriers may experience scanning delays. If there's no movement after 4 business days, please contact us and we'll investigate right away.

  • For security reasons, we do not allow address redirections once a package has shipped. Please ensure your address is correct before placing your order.

  • Please check around your property and with neighbours first. If the item is still missing, contact us within 48 hours and we'll open a carrier investigation.

  • It typically takes 24-48 hours for the carrier to update their system after we generate the shipping label.

  • First, check your spam or junk folder. If you still can't find it, please contact our support team to verify your email address.

  • Yes, for international shipments, the tracking number will work with our carrier partners in your destination country once it clears customs.

  • We recommend checking tire pressure at least once a week to prevent flats and ensure a smooth, safe ride.

  • Use a damp cloth only. Never use a pressure washer or submerge any part of the scooter in water.

  • Cold temperatures can temporarily reduce your range. Always store and charge your battery at room temperature for best performance.

  • Use the provided hex keys to tighten the locking bolts if you notice any wobble in the stem.

  • Replace brake pads when the friction material is less than 1mm thick, or if you notice reduced stopping power.

  • Charge the battery to around 50-70% and store it in a cool, dry place. Avoid leaving it at 0% or 100% for months.

  • It is best to charge your scooter after every significant ride. Avoid letting the battery drain completely to zero.

  • Most squeaks can be fixed with a bit of lubricant on the moving joints or by tightening the relevant screws.

  • Orders are typically processed within 1–2 business days before shipping. You'll receive a tracking email as soon as your order ships.

  • We primarily use FedEx, UPS, and Canada Post for reliable delivery across the country.

  • Yes, we ship nationwide. Shipping times may be longer for remote territories, and additional charges may apply.

  • Most large items ship in their original manufacturer packaging, which may display branding.

  • Yes, all shipments are fully insured against loss or damage during transit. Contact us immediately if your order arrives damaged.

  • For high-value items, we require a signature upon delivery to ensure your product arrives safely.

  • Due to the size of most of our products, we cannot ship large items to PO Boxes. Please provide a physical address.

  • Contact us immediately with photos of the damage. We will open a claim with the carrier and arrange for a solution.

  • All new products come with a 1-year warranty covering manufacturing defects. Pre-owned and certified refurbished items are also covered under our warranty program.

  • Contact us via WhatsApp or email with your order number and a description of the issue. We'll guide you through the next steps.

  • We accept returns within 30 days of purchase for unused items in their original packaging. Contact our support team to initiate a return.

  • Pre-owned products typically have a 90-day warranty, unless stated otherwise on the product page.

  • Wear-and-tear parts are generally not covered unless they show a manufacturing defect within the first 30 days.

  • For change-of-mind returns, the customer is responsible for shipping costs. For warranty issues, we may provide a label.

  • Refunds are processed within 5-7 business days after we receive and inspect the returned item.

  • Yes, exchanges are possible within 30 days if the item is in its original condition. Price differences will be applied.