FAQ

When will I get my order?

Please visit our shipping page for the most up to date info on processing and shipping timelines.

What happens if my scooter is bound to someone else?

If you buy a scooter from T-Dot Wheels that is bound to the first/previous owner, you can contact us with your proof of purchase and we will send an unbind request to Segway-Ninebot.

NB: This process takes 2-4 weeks

Is there a lot of maintenance required?

We wouldn't say so. Though it is important to take good care of your scooter so that you can get the most from it. Typically, all you need to do is clean your scooter frequently and avoid bad roads.  

Where can I go to get repairs and maintenance?

We offer maintenance services to all our customers and friends. You cancontact us with your service request

How long will my battery last?

The expected range on e-scooters is a highly debated topic, and, considering that the advertised expected range is usually determined from "other than ideal" everyday situations, it can be really difficult to tell what is possible and what isn't. Now, we've tried to provide a break down of what has been seen by some of our customers:

Driving Mode - Best Range, up to 95% of the rated range

Standard - Consumes more power, so about 12-15% less the rated range

Sport - Consumes the most power, so about 25 – 40% less the rated range

How long should I charge the scooter for?

Depending on the scooter you have, it could take 2-3 hours for kids scooters, and 4-6 hours for mid range, long range and higher

Can I use my scooter while it is charging?

No you cannot. The scooter would to be turned off

 What happens if the battery dies?

Proper battery maintenance requires that you do not let the battery of the scooter die frequently, however, if it does, all you need to do is recharge it.

Can I park my scooter outside?

It is recommended that you fold and carry your scooter with you everywhere, because it can be stolen easily.

Can I ride my scooter in rain?

Yes you can ride your scooter in the rain. Most electric scooters are rated IPX4 or higher, which means it can resist water splashes from various sides or even low spray pressure (IPX5). Though, it is important to expose your scooter to water with discretion. 

Tip: Do not ever submerge your scooter ;)

How long should my scooter last?

As per the manufacturer’s recommendation, the scooter has a rated life of 8 - 10,000km  

Are E-scooters legal?

Electric kick style scooters are legal across various cities and provinces across Canada. Please check with your provincial regulators for the latest news on their status. At the time of updating this, e-scooters are legal in canada.

Can I carry my scooter on an airplane?

Most airlines do not permit e-scooters on board the cabin of the plane, however, you should check with your desired airline for their specific rules and regulations and what options are available to you.

How can I check the mileage of my scooter?

You can connect to the mobile app. Most of the brands we carry are scooters that have mobile app connectivity, allowing you to check the mileage of the scooter.

Are the batteries new on the refurbished scooters?

Where necessary, all batteries will be replaced with new ones always.

Do you offer instalment payments? 

Yes, we are partnered withAffirmto provide BNPL services to all our amazing customers. 

Do you provide warranty? 

Yes. As authorised resellers, all new scooters are covered by the manufacturer's warranty. All pre-owned items are covered by the T-Dot Wheels Local Warranty

Do you sell spare parts? 

Not at this moment, but we are working hard to expand our catalogue and bring parts to you soon.