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You can chat with our team to get an update on your orders

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Quick answers to your most common questions about T-DOT Wheels from shipping to warranty to product care.

You will receive an automated email with your tracking number as soon as your order leaves our warehouse.

You can check your status by clicking the 'Track Order' link in your confirmation email or by logging into your account.

Carriers may experience delays in scanning. If there is no update for more than 4 business days, please contact us.

For security reasons, we do not allow address redirections once the package has shipped.

Please check around your property and with neighbors. If still not found, contact us within 48 hours.

We recommend checking tire pressure once a week to prevent flats and ensure a smooth ride.

Use a damp cloth only. Never use a pressure washer or submerge any part of the scooter in water.

Cold temperatures can temporary reduce range. Always store and charge your battery at room temperature.

Use the provided hex keys to tighten the locking bolts if you notice any play in the stem.

Replace brake pads when the material is less than 1mm thick or if you notice reduced stopping power.

Orders are typically processed within 1-2 business days before shipping.

We primarily use FedEx, UPS, and Canada Post for reliable delivery across the country.

Yes, we ship nationwide, though shipping times may be longer for remote territories.

Most large items ship in their original manufacturer packaging, which may display branding.

Yes, all shipments are fully insured against loss or damage during transit.