Segway Ninebot Safety Helmet

E-scooter regulations vary by province and municipality. In Ontario, e-scooters are permitted on roads with speed limits of 50 km/h or less. We recommend checking your local bylaws for specific regulations in your area.

Cold temperatures can reduce battery capacity by 20-40%. For best performance in winter, store your scooter indoors and let the battery warm to room temperature before charging. Avoid charging in freezing conditions.

We recommend charging after each ride or when the battery drops below 20%. Avoid letting the battery fully drain, as this can reduce its lifespan. Store at 50-80% charge if not using for extended periods.

Weight limits vary by model. Please check the product specifications above for the exact weight capacity. Exceeding the limit may affect performance and void the warranty.

Our warranty covers manufacturing defects in materials and workmanship. The frame, motor, and battery are covered for 1 year. Wear items like tires, brakes, and grips are not covered.

We accept returns within 30 days of delivery for unused items in original packaging. A restocking fee may apply. Ridden or damaged items cannot be returned. Contact us to initiate a return.

Contact our support team with your order number, photos/videos of the issue, and a description of the problem. We'll diagnose the issue and arrange repair or replacement if covered under warranty.

Yes! We offer free shipping on all orders within Canada over $100. Some remote areas may have additional shipping fees which will be calculated at checkout.

Once your order ships, you'll receive an email with tracking information. You can also log into your account to view order status and tracking details at any time.

Please inspect your package upon delivery. If you notice damage, take photos and contact us within 48 hours. We'll arrange a replacement or refund for any shipping damage.